Great question! I’ve been honoured to work alongside creative business since 2012 and have been a designer for over 10 years. My experience is well-rounded having worked in a corporate studio as well as for myself and my expertise in design, marketing and business allows me to offer a multi-faceted service.
Yes, I have established working office hours Monday through to Thursday between the hours of 9am and 5pm Australian Eastern Standard Time (AEST). Please note, I am located in Queensland and during the summer my time zone remains (AEST) and does not changes to AEDT (Australian Eastern Daylight Time). As I'm a virtual design studio, email is my preferred form of contact. I graciously accept emails anytime and my response time is generally within 48 hour. If you want to chat quickly on the phone or Skype, calls can be scheduled.
Branding experiences take a min of 4-6 weeks while websites take a min of 6-8 weeks To give my client projects the love they deserve I only take on a certain amount of branding and web packages per month. Upon booking, you'll receive your project timeline but please note that delays in communication and payment can affect deadlines.
Find out more by downloading the Adventure Menu.
For branding and websites, a deposit of 50% is required prior to starting your project and can be made via bank deposit, PayPal (includes fees) or credit card (includes fees). Deposits secure your place in the design schedule and are non-refundable. The remaining project fee is due prior to the handover of files and the launch of websites.
Graphic Design and Illustration projects $400 and under require full payment upfront and prior to project commencement. Those valued at over $400 are due in two parts.
All printing will require full payment up front before I can place the order with suppliers.
Wordpress: clients must set up hosting for self hosted WordPress prior to project start. Your preferred supplier can provide web hosting, email hosting and domain registration. I recommend Ventra IP web hosting for Australian clients (visit their website here) or WP engine for Australian and/or international clients (visit their website here)
Showit: clients will need to setup their own Showit account prior to launch, visit their website here. Showit plans include website hosting and a Wordpress login (if you have a blogging subscription). Email hosting is recommended through Google Gsuite. Domains should be registered independently through your preferred company (some examples are Google, GoDaddy, Bluehost.)
Please note Emma Troy Design is in no way affiliated with any of the above companies. Clients are encouraged to do their own research when choosing a supplier. When researching suppliers, consider website speed, backups, maintenance and support. Please remember that hosting issues or downtime are the responsibility of your chosen supplier.
Cue the music and start your happy dance! Kidding, first you should reach out via email and let me know you’d like to commence. I’ll fill you in on my current schedule. Can’t wait to hear from you!
Psst. Have you explored the Adventure Menu?